Frequently Asked Questions
Q: Are your products safe?
A: Yes, most of our products are all natural herbal supplements. We recommend that anyone with any medical conditions consult their physician before using our products.
Q: How will I know when my merchandise has been shipped
A: You will receive a tracking number by email for all orders shipped by USPS that includes tracking.
Q: Do you offer a money back guarantee?
A: Yes, we offer Money Back Guarantee! If you’re not 100% satisfied, neither are we. That’s why we offer an unconditional guarantee.
If you are not completely satisfied with the results our products deliver you can get your money back. That's right. If you're unhappy in any way, just return the unused portion for a full product refund no questions asked. You will be refunded for the price of the product. (Shipping and handling charges are not refundable.)
To return a product for a refund, please send the unused portion in the mail, along with your name, address, daytime phone number and original order number (if available). To help us improve our products and services, please provide us with a detailed reason for your return.
Send to:
New Lifestyle Labs.
6069 S. Fort Apache Rd.
Suite 100 Las Vegas, NV USA 89148
Q: What Type Of Guarantee Do I Get?
A: You can order with confidence, knowing you’re protected by our best-in-the-industry, money-back guarantee.
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A guarantee of effectiveness: Our products are guaranteed to give your body the benefits they promise. Simply put, our products work…or your money back.
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A guarantee of quality: Our products are guaranteed to use only superior-quality, top-grade ingredients from leading raw material suppliers and manufacturers. This ensures that you receive the highest quality nutritional supplements, vitamins, and herbal products…or your money back.
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A guarantee of potency: Our products are guaranteed to give you the full potency and 100% of the label claim and will keep that potency through the expiration date…or your money back.
Bottom line: You must be more than satisfied with the results our products deliver, or you can get your money back. That’s right. If you're unhappy in any way, just return the unused portion for a full product refund – no questions asked.
Q: How long will it take to get my order?
A: You should receive your order in 2-5 business days. International customers should allow 3-10 business days. Please note: International shipping charges do not include applicable import duties or taxes that are due upon entry into the destination country.
Q: Where is my order?
A: If you have not received your order or have any other questions please visit our support center.
Q: Is ordering online secure?
A: Our Website uses 128-bit Secure Socket Layer Encryption in order to make sure your data is transmitted safely. This means that before your information is sent to us, it is encoded into a special format so that it is impossible to intercept.
Q: What forms of payment are accepted for online purchases?
Q: What countries do you ship to?
Q: Do You Ship to PO BOXES ?
A: Yes, we do. If your address is a PO Box we will send it via United States Priority Mail. We also ship to military addresses including FPO’s and APO’s. This ships via priority mail as well. PO Boxes may NOT be used for orders outside the US.
Q: How do I contact you?
A: You can contact us here: support@newlifestylelabs.com
